Frequently Asked Questions About Our Terms
Contact our support team via live chat or email with your registered email address and the phone number linked to your account. We'll verify your identity and send a password-reset link within minutes. If you suspect unauthorized access, we'll freeze your account immediately and review login history to confirm no unauthorized transactions occurred.
Yes. You can request a temporary pause (we can suspend access for 7, 30, or 60 days) or permanent closure by emailing support or using the Account Settings menu. Permanent closure is irreversible; we'll transfer any remaining balance to your registered payment method within 5 business days after final verification.
Withdrawals are processed after we verify your identity (we'll ask for a photo ID and a recent utility bill the first time). Approved withdrawals typically arrive within 24 hours to your registered DANA, OVO, GoPay, QRIS or bank account. Large withdrawals may require additional review; we'll notify you by email or phone if yours does.
Deposit and withdrawal limits depend on your account level and local payment-method rules. Standard accounts can deposit up to Rp 50,000,000 and withdraw up to Rp 25,000,000 per day. Contact support if you need higher limits; we can review your account history and discuss options where local law permits.
We use your data to process deposits and withdrawals, verify your identity, prevent fraud, and comply with local regulations. We keep your account data for 12 months after closure. You can request a copy of your data or ask us to delete it (where local law permits) by emailing support with 'Data Access Request' in the subject line.
Alert our support team immediately via live chat or phone with the transaction date and amount. We'll freeze your account, investigate the transaction using our payment processor records, and initiate a chargeback or reversal if fraud is confirmed. Document any evidence (screenshots, emails) and keep it for our investigation.
Yes, you can update your email and phone in Account Settings, or ask support to make the change for you. We'll send a verification code to your old email to confirm the change. Your phone number is used for withdrawal verification, so keep it current and accessible.
